How We Revamped Multilingual Research Workflows for B2B Clients🌐
We transformed MIREMS' legacy system into a modern, client-friendly platform—reimagining both admin and client portals, introducing free trials, and organizing complex multilingual data into a scalable and intuitive workflow.
Team
Project Manager , Sr UI/UX Designer , UI/UX Designer
My Role
UX Strategy, Feature Design, Product Improvement
Timeline
6-7 weeks
Outcome
Revamping and making consultations and services easier for customers
Understanding the Service
MIREMS (Multilingual International Research and Ethnic Media Services) offers curated ethnic and international media content to businesses, governments, and institutions. Their service requires handling complex multilingual media data, consultant bookings, and custom client subscriptions.The platform was functional but outdated—navigation was scattered, user flows were inconsistent, and there was no onboarding, no free trial, and poor visibility into subscription value.
Problem We Set Out to Solve
Most users dropped off because they had to rebook the same services repeatedly every week. This made the experience tedious and increased the risk of churn, especially among busy pet parents.
What We Built
The admin panel was overloaded with fragmented modules, making it difficult for internal teams to manage clients, reports, and content efficiently.The client portal was unintuitive and lacked self-service features, hurting engagement.There was no free trial flow, no guided onboarding, and little visibility into consultant bookings or deliverables—especially on mobile.
✅ What We Built
🔄 Subscription & Free Trial Flows Introduced a self-serve free trial onboarding funnelDesigned plan comparison, upgrade/downgrade flowsAdded trial-to-paid conversion cues and smart reminders
📊 Admin Panel RedesignCreated structured modules: Sources, Items, Profiles, Reports, Invoices, ConfigurationDesigned admin dashboards with media tracking and user managementAdded scheduling tools for consultant booking and report delivery
📱 Client Portal (Web & Mobile)Designed a scalable mobile-first experienceSimplified access to multilingual reports, transcripts, and media filtersEnabled one-click consultant booking with calendar sync
🔔 Smart System NotificationsContext-aware alerts for trials, consultant availability, and deliverable deadlinesBuilt-in task reminders for both clients and admin teams
UX Challenges
Restructuring dense content flows across 20+ admin modulesDesigning a platform that supports multilingual and multicultural content browsingBalancing enterprise-level power with client-facing simplicityCreating a visual system to handle complex data types without overwhelming users
Thank you for reading! ✨
How We Revamped Multilingual Research Workflows for B2B Clients🌐
We transformed MIREMS' legacy system into a modern, client-friendly platform—reimagining both admin and client portals, introducing free trials, and organizing complex multilingual data into a scalable and intuitive workflow.
My Role
UX Strategy, Feature Design, Product Improvement
Team
Project Manager , Sr UI/UX Designer , UI/UX Designer
Timeline
6-7 weeks
Outcome
Revamping and making consultations and services easier for customers
Understanding the Service
MIREMS (Multilingual International Research and Ethnic Media Services) offers curated ethnic and international media content to businesses, governments, and institutions. Their service requires handling complex multilingual media data, consultant bookings, and custom client subscriptions.
The platform was functional but outdated—navigation was scattered, user flows were inconsistent, and there was no onboarding, no free trial, and poor visibility into subscription value.
Problem We Set Out to Solve
The admin panel was overloaded with fragmented modules, making it difficult for internal teams to manage clients, reports, and content efficiently.
The client portal was unintuitive and lacked self-service features, hurting engagement.
There was no free trial flow, no guided onboarding, and little visibility into consultant bookings or deliverables—especially on mobile.
What We Built
🔄 Subscription & Free Trial Flows
Introduced a self-serve free trial onboarding funnel
Designed plan comparison, upgrade/downgrade flows
Added trial-to-paid conversion cues and smart reminders
📊 Admin Panel Redesign
Created structured modules: Sources, Items, Profiles, Reports, Invoices, Configuration
Designed admin dashboards with media tracking and user management
Added scheduling tools for consultant booking and report delivery
📱 Client Portal (Web & Mobile)
Designed a scalable mobile-first experience
Simplified access to multilingual reports, transcripts, and media filters
Enabled one-click consultant booking with calendar sync
🔔 Smart System Notifications
Context-aware alerts for trials, consultant availability, and deliverable deadlines
Built-in task reminders for both clients and admin teams
🎯 UX Challenges
Restructuring dense content flows across 20+ admin modules
Designing a platform that supports multilingual and multicultural content browsing
Balancing enterprise-level power with client-facing simplicity
Creating a visual system to handle complex data types without overwhelming users
Thank you for reading! ✨